Shipping Policy
Shipping Policy
Last Updated: January 4, 2026
At TeeVoke, we're committed to getting your order to you quickly and safely. This Shipping Policy outlines our shipping methods, delivery times, costs, and what to expect when you order from us.
📦 Shipping Overview
Processing Time: 1-2 business days
Shipping Locations: United States only (International coming soon!)
Carriers: USPS, UPS, FedEx
Tracking: Provided for all orders
Free Shipping: Orders over $50
🚚 Shipping Methods & Delivery Times
Standard Shipping (Free on orders $50+)
Cost: $5.99 (Free on orders over $50)
Delivery Time: 5-7 business days
Tracking: Yes
Best For: Regular orders, no rush
Expedited Shipping
Cost: $12.99
Delivery Time: 3-4 business days
Tracking: Yes
Best For: Faster delivery
Express Shipping
Cost: $19.99
Delivery Time: 1-2 business days
Tracking: Yes
Best For: Last-minute gifts, urgent orders
Note: Delivery times are estimates and begin after your order has been processed and shipped. Business days are Monday-Friday, excluding holidays.
💰 Shipping Costs
Free Shipping Threshold: Orders $50 or more qualify for FREE standard shipping within the United States.
Orders Under $50: $5.99 flat rate for standard shipping
Expedited Options: Available at checkout for an additional fee
Shipping Cost Calculation: Final shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.
📍 Shipping Locations
Domestic Shipping (United States):
We currently ship to all 50 states, including:
- All continental US states
- Alaska and Hawaii (may have extended delivery times)
- US territories (Puerto Rico, Guam, US Virgin Islands - may have extended delivery times)
- APO/FPO military addresses
International Shipping:
We're working on expanding to international shipping! Sign up for our newsletter to be notified when we start shipping internationally.
⏱️ Order Processing
Processing Time: 1-2 business days
What Happens During Processing:
- Order verification and payment confirmation
- Item picking and quality check
- Secure packaging
- Label creation and carrier pickup
Order Cutoff Time: Orders placed before 2:00 PM EST Monday-Friday are typically processed the same day. Orders placed after 2:00 PM EST or on weekends/holidays are processed the next business day.
Holidays: We do not process or ship orders on major US holidays. Orders placed during holidays will be processed on the next business day.
📧 Order Tracking
Tracking Information: Once your order ships, you'll receive:
- Shipping confirmation email with tracking number
- Carrier name and estimated delivery date
- Direct link to track your package
How to Track Your Order:
- Check your email for shipping confirmation
- Click the tracking link in the email, OR
- Log into your TeeVoke account and view order history
- Copy tracking number and visit carrier's website
Tracking Updates: Tracking information may take 24-48 hours to update after your shipping confirmation email. This is normal as carriers process packages through their systems.
📬 Delivery Information
Delivery Address:
- Ensure your shipping address is complete and accurate
- Include apartment/unit numbers if applicable
- We cannot change addresses after order is shipped
- Contact us immediately if you entered an incorrect address
Signature Requirements:
Most orders do not require a signature. High-value orders (over $200) may require signature confirmation for security.
Delivery Attempts:
If delivery is attempted and no one is available:
- Carrier will leave a notice with pickup instructions
- Package may be held at local post office or carrier facility
- You'll have 5-10 days to pick up before return to sender
- Contact the carrier directly to arrange redelivery
Package Left at Door:
Carriers may leave packages at your door if signature is not required. TeeVoke is not responsible for packages stolen after successful delivery. We recommend:
- Tracking your package and being home for delivery
- Using a secure delivery location
- Requesting signature confirmation for high-value orders
⚠️ Shipping Delays
Potential Causes of Delays:
- Weather conditions (storms, snow, hurricanes)
- Natural disasters
- Carrier delays or service disruptions
- High volume periods (holidays, sales events)
- Incorrect or incomplete shipping address
- Customs delays (for territories)
What We Do: We'll notify you of any known delays and work with carriers to resolve issues quickly.
What You Can Do: Track your package regularly and contact the carrier directly for specific delivery questions.
Note: TeeVoke is not responsible for delays caused by shipping carriers or circumstances beyond our control.
🎁 Multiple Item Orders
Single Shipment: Most orders ship together in one package to save on shipping costs and reduce environmental impact.
Split Shipments: Occasionally, orders may ship in multiple packages if:
- Items are in different warehouse locations
- Some items are backordered
- Package weight or size restrictions apply
You'll receive separate tracking numbers for each package. Shipping charges apply only once per order, not per package.
🔄 Backorders & Pre-Orders
Backordered Items:
If an item becomes backordered after you place your order:
- We'll notify you via email
- You can choose to wait for the item or cancel that portion of your order
- In-stock items will ship immediately; backordered items ship when available
Pre-Orders:
Pre-order items have estimated ship dates listed on the product page. These dates are subject to change. We'll notify you of any delays and ship pre-orders as soon as they're available.
❌ Lost or Damaged Packages
Lost Packages:
If your tracking shows delivered but you haven't received your package:
- Check with neighbors or building management
- Verify the delivery address in your order confirmation
- Wait 24-48 hours (sometimes marked delivered early)
- Contact the carrier to file a claim
- Contact us at support@teevoke.store - we'll help resolve the issue
Damaged Packages:
If your package arrives damaged:
- Take photos of the damaged packaging and items
- Contact us within 7 days at support@teevoke.store
- Include your order number and photos
- We'll send a replacement or issue a refund
Note: We're not responsible for carrier errors, but we'll work with you to resolve any issues.
📦 Package Refused or Returned to Sender
If you refuse delivery or a package is returned to us:
- Original shipping charges are non-refundable
- Return shipping fees may be deducted from your refund
- Refund processed once package is received and inspected
- Contact us before refusing delivery to discuss options
🌍 International Shipping (Coming Soon!)
We're excited to announce that international shipping is coming soon! We're working on expanding to:
- Canada
- United Kingdom
- European Union
- Australia
- And more!
Sign up for our newsletter to be the first to know when we start shipping internationally. International orders will be subject to customs duties and taxes, which are the customer's responsibility.
🎄 Holiday Shipping
Peak Season: During holidays and peak shopping seasons (Black Friday, Cyber Monday, Christmas), please allow extra time for processing and delivery.
Holiday Cutoff Dates: We'll announce specific cutoff dates for guaranteed holiday delivery on our website and social media. Order early to ensure timely delivery!
Holiday Delays: Carrier delays are common during peak seasons. We recommend choosing expedited shipping for time-sensitive gifts.
📞 Shipping Questions?
Have questions about shipping or your order? We're here to help!
Email: support@teevoke.store
Response Time: Within 24-48 hours (Monday-Friday)
Hours: Monday-Friday, 9 AM - 6 PM EST
For order-specific questions, please include your order number in your email.
You can also check our FAQ page for more information about shipping and delivery.
TeeVoke reserves the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our site after changes constitutes acceptance of the updated policy.